Which two items could be used to help establish a plan of action when resolving a computer problem? (Choose two.)
- a multimeter
- a loopback plug
- the computer manual
- the computer repair history log
- BIOS diagnostics
During the six steps of troubleshooting, once the cause of the problem is determined, the “establish a plan of action to resolve the problem and implement the solution” step is where a technician has to do more research by searching the Internet, talking to another technician, reviewing the history logs, manuals, forums, etc.
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