14.4.1.3 – Lab – Remote Technician – Fix a Security Problem Answers

14.4.1.3 – Lab – Remote Technician – Fix a Security Problem Answers [TABS_R id=2829] Lab – Remote Technician – Fix a Security Problem (Answers Version) Introduction You will gather data from the customer to begin the troubleshooting process. You will document the customer’s problem and possible solution in the work order. Lab Setup Answers Note: […]
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14.4.1.2 – Lab – Troubleshoot Security Problems Answers

14.4.1.2 – Lab – Troubleshoot Security Problems Answers [TABS_R id=2829] Lab – Troubleshoot Security Problems (Answers Version) Introduction In this lab, you will diagnose the cause of various access security problems and solve them. Recommended Equipment One computer running Windows Scenario Company XYZ has hired Devon to manage the training department. Shawna was also hired […]
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14.3.1.3 – Lab – Remote Technician – Fix a Network Problem Answers

14.3.1.3 – Lab – Remote Technician – Fix a Network Problem Answers [TABS_R id=2829] Lab – Remote Technician – Fix a Network Problem (Answers Version) Introduction In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not connect to the network. Document the customer’s […]
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14.3.1.2 – Lab – Troubleshoot Network Problems Answers

14.3.1.2 – Lab – Troubleshoot Network Problems Answers [TABS_R id=2829] Lab – Troubleshooting Network Problems (Answers Version) Introduction In this lab, you will diagnose the causes and solve the network problems. Recommended Equipment Two computers running Windows A wireless router Two Ethernet cables Internet access Scenario You must solve network problems for a customer. You […]
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14.2.1.3 – Lab – Remote Technician – Fix an Operating System Problem Answers

14.2.1.3 – Lab – Remote Technician – Fix an Operating System Problem Answers [TABS_R id=2829] Lab – Remote Technician – Fix an Operating System Problem (Answers Version) Introduction In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not connect to the network. Document […]
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14.2.1.2 – Lab – Troubleshoot Operating System Problems Answers

14.2.1.2 – Lab – Troubleshoot Operating System Problems Answers [TABS_R id=2829] Lab – Troubleshoot Operating System Problems (Answers Version) Introduction In this lab, you will diagnose the cause of various operating system problems and solve them. Recommended Equipment A computer with Windows installed Windows installation media Scenario You must solve operating system problems for a […]
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14.1.1.3 – Lab – Remote Technician – Fix a Hardware Problem Answers

14.1.1.3 – Lab – Remote Technician – Fix a Hardware Problem Answers [TABS_R id=2829] Lab – Remote Technician – Repair Boot Problem (Answers Version) Introduction In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not boot. Document the customer’s problem in the work […]
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14.1.1.2 – Lab – Troubleshoot Hardware Problems Answers

14.1.1.2 – Lab – Troubleshoot Hardware Problems Answers [TABS_R id=2829] Lab – Troubleshooting Hardware Problems (Answers Version) Introduction In this lab, you will diagnose the cause of various hardware problems and solve them. Recommended Equipment A computer with an operating system installed Additional hardware that is either broken or in a working condition. You may […]
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13.1.1.3 Lab – Technician Resources Answers

13.1.1.3 Lab – Technician Resources Answers [TABS_R id=2828] Lab – Technician Resources (Answers Version) In this lab, you will use the Internet to find resources for a specific computer component. Search online for resources that can help you troubleshoot the component. In the table below, list at least one website for each of the following […]
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12.4.2.2 Lab – Document Customer Information in a Work Order Answers

12.4.2.2 Lab – Document Customer Information in a Work Order Answers Lab – Document Customer Information in a Work Order (Answers Version) Introduction As a help desk technician, it is your job to gather data from the customer to begin the troubleshooting process. As a Level 1 technician, you do not have administrative rights to […]
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