By following a structured troubleshooting approach, a network administrator identified a network issue after a conversation with the user. What is the next step that the administrator should take?
- Verify full system functionality.
- Test the theory to determine cause.
- Establish a theory of probable causes.
- Establish a plan of action to resolve the issue.
Answers Explanation & Hints:
A structured network troubleshooting approach should include these steps in sequence:Identify the problem.
Establish a theory of probable causes.
Test the theory to determine cause.
Establish a plan of action to resolve the issue.
Verify full system functionality and implement preventive measures.
Document findings, actions, and outcomes.