An employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?

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An employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?

  • Record the new license number in the log.
  • Download advanced antivirus software from another vendor.
  • Run a full virus scan on the computer.
  • Review the Event Viewer for the date and time that the last software update was performed.

    Explanation:

    After the repairs have been completed, continue the troubleshooting process by verifying full system functionality and implementing any needed preventive measures.

For All Questions: IT Essentials Chapter 4 Exam Answers 2018 2019 Version 6.0 100%

 

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